Fueling Growth Through Customer Insight ™

 

CONGRUITY NEWS: 

April, 2009: Just published the Executive's Quick-Start Guide to Social Media (pdf)

 

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How Your Digital-Touch Points are Harming Customer Relationships

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The Pepsi Challenge - Lessons Learned and How it Relates to Your Business

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WHAT IS CONGRUITY?

CONGRUITY specializes in applying customer research, retention and loyalty strategies to grow and improve your business. Our insights come from combining customer research and your internal customer information. Then we work to implement strategies and tactics that result in enduring and profitable customer relationships for your business. CONGRUITY's goal is to help you find the RIGHT customers, keep them longer, and make them more profitable.  Learn more >

 

  WHAT'S YOUR CHALLENGE?

 

> Are prospects constantly evaluating you but going elsewhere to make their purchase?     Acquire more customers >

 

 

> Are you acquiring first-time buyers but struggling to get more repeat business?     Improve customer retention >

 

 

> Do you have a lot of satisfied customers, but few who will refer you to others?     Get more referrals >

 

 

> Are you not sure what customer information will really help you grow your business?     Measure what matters >

 

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