Principal's Bio:

Paul Schwartz, MBA, is Principal and Chief Customer Officer of CONGRUITY, a San Diego based firm specializing in customer research and relationship strategies that help clients grow their businesses.  Paul's entire career has been in customer-facing roles including marketing, market research, customer service and support, and business development. He draws on his experience in marketing strategy, branding, customer support, and customer advocacy to build strong, enduring, and profitable customer relationships for his clients. He has successfully worked in a variety of industries including high-tech, healthcare, diagnostics, e-Tail/Internet, and financial services with Fortune 1000 and smaller, high growth companies.

Paul's client work was recently published in a book on customer advocacy by MIT Professor Glen Urban titled "Don't Just Relate - Advocate."  He recently served on the Membership Committee for the Association for Corporate Growth and spent four years as a member of the Board of Directors for the HTMA (High Tech Marketing Alliance).  Paul also participated in the start up phase of the BioMedTrak for Tech Coast Angels, and volunteered for UCSD CONNECT with various marketing and research projects. 

Paul is the Co-Chair for the 2010 AMA Cause Conference and also volunteers for Canine Companions for Independence, an organization that raises highly trained service dogs for children and adults with disabilities.  Follow his experience of raising a service puppy by reading Polly's Plog.

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