Fueling Growth Through Customer Insight ™
HOME
ABOUT
SERVICES
RESOURCES
CONTACT
MARKETING MAVEN:
Q: According to the 1990 study by Frederick Reichheld in the Harvard Business Review, a 5% increase in customer retention can increase profitability by what percentage?
A. 5%
B. 10%
C. 25% or greater?
Answer:
According to the study a mere 5% increase in customer retention increases an organization's profitability by 25 to 100%
What are you doing to increase your customer retention rate?
Please contact us to find out how to start increasing your customer retention rate.
HOME | ABOUT | SERVICES | RESOURCES | CONTACT
© Copyright 2002-2007. CONGRUITY. All Rights Reserved.
Template by Interspire